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Instarem

Head Quarters: No.22, Cunningham Classic, Cunningham Road, Bengaluru, Karnataka, India - 560052

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RBI License Number

: Category-II-No.BLR-ADII-0001-2023

Status of Authorisation:

Authorised Dealer Category II (AD2)

Instarem, launched in 2014, has grown into one of the world’s most trusted digital platforms for cross-border money transfers, forex cards, and foreign currency exchange. Instarem combines global fintech expertise with local regulatory strength. The platform enables secure and affordable overseas payments to more than 60 countries, making it a preferred choice for students, professionals, and businesses alike. With transparent pricing, real-time rate tracking, and quick digital processing, Instarem simplifies international payments while maintaining complete compliance and reliability. Its focus on innovation, user convenience, and cost efficiency continues to set new standards in cross-border financial services.

ExTravelMoney is proud to partner with Instarem to deliver customers a fast, transparent, and reliable way to send money abroad through one of the most advanced fintech ecosystems in the world.

Instarem's Role in Remittance:

Remittance:

  • Provide exchange rates to ExTravelMoney for multiple currencies and remittance purposes.
  • Receive the customer lead when customer chooses Instarem.
  • Verify the customer’s eligibility, collect & confirm the required KYC documents.
  • Accept payment from the customer as per the approved estimate.
  • Execute the transfer to the beneficiary via its partner AD1 banks.
  • Share the SWIFT copy and the GST invoice, along with the required breakups, with the customer.

Expected time for beneficiary credit: International remittances (Wire/TT/SWIFT) are credited within three international working days, subject to AML and compliance clearance at both ends.

Customer Grievance Redressal Mechanism

Nodal Officer: Ms Hareesa P

Email: reachus@instarem.co.in

Contact Number: (+91) - 9611163050

Privacy Policy: Global Privacy Policy | Nium

ExTravelMoney’s Role as Online Service Provider

  • Serve as the front-end digital platform for customers to initiate outward remittance transactions on behalf of Instarem India (B2C).
  • Facilitate remittance requests through their online portals in coordination with IIPL (Instarem India Private Limited).
  • Assist in collecting all necessary KYC documents from customers, in compliance with RBI-prescribed purpose codes for outward remittances.
  • Ensure that customers transfer funds directly to the designated bank account of IIPL for the respective transaction.
  • Share all collected KYC documents and payment details with IIPL to support timely and accurate processing of the transaction.
  • Support customer interactions and ensure prompt resolution of queries from both customers and Instarem India Private Limited (IIPL).
  • Address customer grievances promptly and escalate any unresolved issues to IIPL within T+2 working days for appropriate action.
  • Clearly communicate the respective roles and responsibilities of Extravelmoney and its service partners to the customer.

Customer Grievance Redressal Mechanism

At ExTravelMoney we are committed to providing excellent service and addressing any concerns you may have promptly. Customers are encouraged to first reach out to us for any queries or issues.

For questions, concerns, or escalations:
hello@extravelmoney.com

For unresolved concerns (within 24 hours):
care@extravelmoney.com

We value your feedback and strive to ensure all grievances are handled efficiently and transparently.

Partnered Products:

  • Outward Remittance from India under LRS
  • Buy & Sell of Foreign Currency Notes
  • Prepaid Forex Travel Card