Kanji Forex (Niyo)

Head Quarters: A/3, Ground Floor, Gokul Arcade CHS Ltd., Sahar Road, Vile Parle (East), Mumbai, Maharashtra, India - 400057

RBI License Number

Category-II-No.MUM-ADII-0861-2023

Status of Authorisation

Authorised Dealer Category II (AD2)

Founded in 1935 as Kanji Pitamber & Co., Kanji Forex Pvt. Ltd. is one of India's earliest foreign exchange service providers. Now owned by travel fintech platform Niyo (via parent entity Finnew Solutions), Kanji Forex combines decades of market expertise with advanced digital cross-border payment capabilities. Operating as an Authorised Dealer Category II regulated by the Reserve Bank of India, Kanji Forex provides secure, transparent, and fully compliant outward remittance services for Indian students, travellers, professionals, and corporate entities.

ExTravelMoney is proud to partner with Kanji Forex to deliver customers a fast, transparent, and reliable way to execute outward remittances worldwide.

Kanji Forex's Role in Remittance

Provide exchange rates to ExTravelMoney for multiple currencies and remittance purposes.
Receive the customer lead when the customer chooses Kanji Forex.
Verify the customer’s eligibility, collect & confirm the required KYC documents.
Accept payment from the customer as per the approved estimate.
Execute the transfer to the beneficiary via its partner AD1 banks.
Share the SWIFT copy and the GST invoice, along with the required breakups, with the customer.

Expected time for beneficiary credit: International remittances (Wire/TT/SWIFT) are credited within three international working days, subject to AML and compliance clearance at both ends.

Customer Grievance Redressal — Kanji Forex

Level 1

Customer Service Department — Kanji Customer Care

Email: [email protected] [email protected] [email protected]

Address: 10th Floor, Gamma Block, Sigma Soft Tech Park, Varthur Hobli, Whitefield, Bengaluru, Karnataka, India - 560066

Response timeline: Up to 6 working days

Level 2

Grievance Redressal Officer — Mr. Harsha Mahabaleswara

Email: [email protected] [email protected]

Address: 10th Floor, Gamma Block, Sigma Soft Tech Park, Varthur Hobli, Whitefield, Bengaluru, Karnataka, India - 560066

Response timeline: Up to 5 working days

Level 3

Nodal Officer — Ms. Anita Soni

Email: [email protected] [email protected]

Address: 8th Floor, Gamma Block, Sigma Soft Tech Park, Varthur Hobli, Whitefield, Bengaluru, Karnataka, India - 560066

Response timeline: Up to 6 working days

ExTravelMoney’s Role as Online Service Provider

Serve as the front-end digital platform for customers to initiate outward remittance transactions on behalf of Kanji Forex Pvt. Ltd. (B2C).
Facilitate remittance requests through their online portals in coordination with Kanji Forex Pvt. Ltd.
Assist in collecting all necessary KYC documents from customers, in compliance with RBI-prescribed purpose codes for outward remittances.
Ensure that customers transfer funds directly to the designated bank account of Kanji Forex Pvt. Ltd. for the respective transaction.
Share all collected KYC documents and payment details with Kanji Forex Pvt. Ltd. to support timely and accurate processing of the transaction.
Support customer interactions and ensure prompt resolution of queries from both customers and Kanji Forex Pvt. Ltd.
Address customer grievances promptly and escalate any unresolved issues to Kanji Forex Pvt. Ltd. within T+2 working days for appropriate action.
Clearly communicate the respective roles and responsibilities of ExTravelMoney and its service partners to the customer.

Customer Grievance Redressal — ExTravelMoney

At ExTravelMoney, we are committed to providing excellent service and addressing any concerns you may have promptly. Customers are encouraged to first reach out to us for any queries or issues.

Questions, concerns, or escalations

Email: [email protected]

Unresolved concerns (within 24 hours)